Shipping
Delivery within Australia
We offer free delivery on all overs over AUD$50 within Australia and NZ.
For all orders under AUD$50 we charge AUD$5 to post within Australia & AUD$10 to NZ.
Your order is expected to be delivered within 1 – 2 business days for Australia and 3 – 5 business days for NZ.
Orders are dispatched within 24 hours, during business hours (Monday – Friday & not including public holidays).
The delivery time may vary dependent on location, carrier and public holidays.
Please note:
Where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received
Estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes
International delivery
We offer free standard delivery on all overs over AUD$50 internationally.
For all orders under AUD$50 a flat rate of AUD$12 will apply for postage.
Orders are dispatched within 24 hours, during business hours (Monday – Friday & not including public holidays).
All orders are shipped from our Head Office warehouse in Australia. International orders are expected to be delivered within 15 – 25 business days.
Please note the delivery time may vary dependant on location, carrier and public holidays.
We deliver to most international locations (including PO Box addresses). For remote international destinations, please visit our Contact Us page for more information.
Please note:
Where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.
Estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes.
As of March 2022, we are not providing shipments to Russia or Belarus.
Are you shipping to the Middle East?
DHL Global Mail (standard international shipping) will only deliver to Po Boxes in the United Arab Emirates, Saudi Arabia, Oman and Qatar. If you are placing an order from one of these countries, you are required to provide a Po Box address at the checkout.
Customs and import duties
Items for delivery to countries outside of Australia may be subject to customs duties and taxes levied by the destination country. For any parcel shipped outside of Australia, you as the recipient will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to.
If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Please Contact Us if you have any questions.
General shipping enquiries
Will I have to sign for my order?
A signature is required for all deliveries. To assist with fast delivery, we recommend that you use a delivery address where a signature can be obtained.
If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the collection point from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel).
Has my order been shipped yet?
Once your order is dispatched from our warehouse, you will receive an email from AIRE confirming that your order is on its way & provide you with the tracking information.
How can I track my order?
All orders are tracked by the delivery carrier. When your order has left the AIRE Distribution Centre you will receive an email advising carrier tracking information.
In the unlikely event that you have any problems with your order please visit our Contact Us page.
What happens if something arrives damaged or defective?
Please visit our Contact Us page within 7 days to report the issue. Following inspection the item, AIRE will either replace or refund the item in accordance with Australian Consumer Laws.
Can I change my delivery address?
Providing your parcel hasn't already left the warehouse, we can most certainly change the delivery address
for you. Please visit our Contact Us page to notify of the change as soon as possible.
Haven't received your order?
If you have received your dispatch email and still have not received your order, please use your tracking number to track your order.
If you haven't received a dispatch email, please visit our Contact page with your order number (eg. #AU1234) and we can investigate this for you. It could just be a case of an incorrect contact email or our emails being marked as junk.