Shipping

We offer free shipping on all orders over US$49 within the United States. For all orders under US$49, a flat rate of US$10 will apply for postage. All orders within the United States are shipped with UPS.

All orders are shipped from our fulfilment centre in California, USA. Standard orders are expected to be delivered within 3-5 business days. The delivery time may vary dependent on location and public holidays.

For faster delivery, we offer UPS Next Day Air Saver at a flat rate of US$24, with guaranteed delivery in 1-2 business days. Orders must be placed before 10 AM PST to qualify for same-day dispatch.

Where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.

Looking to ship to Australia or Rest of World? Visit our AUD website here.

 

General Shipping enquiries

Has my order been shipped yet?

Once your order is dispatched from our warehouse, you will receive an email from AIRE confirming that your order is on its way & provide you with the tracking information.

How can I track my order?

All orders are tracked by the delivery carrier. When your order has left the AIRE Distribution Centre you will receive an email advising carrier tracking information.

In the unlikely event that you have any problems with your order please visit our Contact Us page.

What happens if something arrives damaged or defective?

Please visit our Contact Us page within 7 days to report the issue. Following inspection the item, AIRE will either replace or refund the item in accordance with Australian Consumer Laws.

Can I change my delivery address?

Providing your parcel hasn't already left the warehouse, we can most certainly change the delivery address for you. Please visit our Contact Us page to notify of the change as soon as possible.

Haven't received your order?

If you have received your dispatch email and still have not received your order, please use your tracking number to track your order.

If you haven't received a dispatch email, please visit our Contact Us page with your order number (eg. #ASUS1234) and we can investigate this for you. It could just be a case of an incorrect contact email or our emails being marked as junk.